Getting started
How do I create an account?+
Go to Get started, pick your role, and sign in with Microsoft or Google. We create a workspace for you in one step.
Can I have more than one role?+
Yes. One account can host events, plan for clients and run a vendor business. Each role gets its own workspace, and you switch between them from the sidebar.
I already use PinchHitterPool. Do I need a new account?+
No. Both products use the same SoftTelRG sign-in. Sign in with the same Microsoft or Google account.
Planning
How is the starter plan created?+
From the event type and your answers (days, venue, guests, food service…). EventHubQ picks matching step templates. It's rule-based, so the same answers always give the same plan, and you can edit everything.
Can several people work on one event?+
Yes. Invite co-hosts and organizers from the event's Team tab. Critical details use edit locks so two people don't overwrite each other.
Can I reuse an event?+
Yes. When creating an event, choose to copy a past one. Its plan comes across; the guests and dates don't.
Invitations & RSVPs
Do guests need an account?+
No. Each guest gets a private link. They can answer, change their answer before your deadline, and show a QR code at the door.
Can I send text messages?+
Yes. Text invitations and reminders use prepaid message packs from Plan & billing.
A guest called to change their RSVP. Can I update it?+
Yes. Hosts and authorized managers can edit an RSVP from the event's RSVPs tab. The change is recorded in the history.
Vendors & venues
How do I list my business?+
Choose “I'm a vendor” or “I run a venue” on Get started, then complete your profile, services and service areas.
Does EventHubQ handle payments to vendors?+
No. You agree prices and pay each other directly. EventHubQ tracks the booking and keeps the documents together. There is no commission.
My business is already listed. How do I claim it?+
Open the listing and choose Claim this business. We verify you with a one-time code.
Privacy & data
When is guest data deleted?+
After you close the event and a grace period passes, unless you have the paid guest directory add-on. See Privacy-first events.
How do I delete my account?+
From Account in the app, or email support@softtelrg.com from the address on your account.