Terms of Service

1. What EventHubQ is, and isn't

EventHubQ is cloud software (software as a service) for planning and running events: invitations and RSVPs, a guided plan, vendor and staff coordination, food orders, fundraising pledges, check-in and close-out (the “Service”). EventHubQ is a software intermediary. It is not a party to any agreement between hosts, planners, vendors, venues, staff, guests or supporters. We don't employ vendors or staff, guarantee their work, deliver food, sell tickets, collect donations, or process payments between users. A verified badge shows that a check was completed on our sister service PinchHitterPool, not that we endorse or insure the business.

2. Who can use EventHubQ

• You must be 18 or older and able to form a binding contract to create an account or hold a workspace.
• Guests, pledge supporters and poll participants don't need an account. A host who invites people under 18 (for example to a child's party) confirms that the contact details entered belong to, or are used with the permission of, a parent or guardian.
• Workspace owners control who can access their workspace and are responsible for their team members' use.
• You may use EventHubQ only where it is legal to do so, and only in line with these terms and the Acceptable Use Policy.

3. Accounts and sign-in

• You sign in with Microsoft, Google, Apple or email through Microsoft's identity platform. We never see your password. Keep your sign-in secure; you are responsible for activity in your account and workspaces.
• Information you give us, especially vendor, venue and food-listing details, must be accurate and kept up to date.
• One account can hold several roles (host, planner, vendor). Planner workspaces need an active Planner subscription to send invitations.

4. Passes, subscriptions, credits and payments

• EventHubQ sells only its own products: one-time event passes, Host and Planner subscriptions, and prepaid email and text credits and food-order credits, and, for vendors, the vendor order fee (section 8A). Current prices are on the pricing page and shown before you pay. SoftTelRG LLC is the seller (merchant of record) for these, and payment is processed by Stripe. Prices are shown before tax; where sales tax applies, Stripe calculates it from your billing address and adds it at checkout.
• We do not sell tickets, process donations or pledges, or process payments for vendor bookings or food orders. Guests are never charged by EventHubQ. Vendors and venues list free and are charged only the vendor order fee in section 8A.
• Event passes are one-time, non-refundable purchases for one event only, as disclosed at checkout. A pass covers the number of invites shown when you buy it (each email address and each phone number you send to is one invite) and includes text messages for that event; free events send email only. Upgrading to a bigger pass later pays only the difference. A price change applies to new purchases; a pass you already bought keeps its size.
• Subscriptions renew automatically until cancelled. Cancel any time from Plan & billing; access continues to the end of the paid period, and we don't refund the remainder of a period unless the law where you live requires it.
• Credits are consumed as messages that need them are sent (with a Host or Planner subscription, one email credit per email and one text credit per text; texts outside a pass; campaigns) and are non-refundable once used. Credits a subscription includes are added each paid period. Unused credits carry over and don't expire while your account is open, also after a subscription ends.
• Food-order credits pay for one food order each, used after the food orders your account or event pass includes. They are one-time, non-refundable purchases, don't expire while your account is open, and come back if the vendor declines the order or it expires. They pay EventHubQ for the ordering service only; the food and any delivery are always paid to the vendor.
• If a payment fails or is reversed, we may reduce your allowance to the free plan until it is settled. How prices and plans can change is in section 4A; refunds and billing disputes are in section 4B.

4A. Changes to prices, plans and the free tier

EventHubQ keeps growing, so features and prices are subject to change. This section says what can change, how we tell you, and how what you have already bought is protected.

• What can change. We may change prices, what each pass or plan includes (for example included email and text credits, invite limits, food-order allowances and other limits), the free tier, and which passes, plans and credit packs we offer, at any time. A change applies to purchases made after it, except as described below. Our price list can be updated at any time; your receipt and Plan & billing show the price you paid.
• One-time purchases keep their terms. An event pass keeps the price you paid and the invites, texts, food orders and features it included when you bought it, for that event. A credit pack keeps the number of credits you bought. Fees already paid are never re-priced. Upgrading a pass later is priced when you upgrade, and you pay only the difference shown before you confirm.
• Credits keep their value. Credits you bought, credits a subscription added and credits we granted stay in your account. They don't expire while your account is open, unless the law or these terms say otherwise (for example, credits on an account closed for abuse under the Acceptable Use Policy). A price or plan change never reduces the credits already in your account.
• Subscriptions: 30 days' notice, at renewal. A change to a subscription's price or included credits takes effect at your first renewal that is at least 30 days after we tell you about it by email and/or in the app. If you don't want the change, cancel before that renewal from Plan & billing; your plan then runs to the end of the period you already paid for. Keeping your subscription after the change takes effect means you accept it. Credits already added to your account stay.
• Free tier. We may change the free tier (for example the number of free events, email invites or food orders) at any time. A change applies to new activity from when it is posted, such as new events and new sends, not to invitations already sent.
• Pricing mistakes. If a price is shown or charged in error, we may correct it. If an order was placed at a wrong price, we may cancel it and refund what you paid for it, or offer it to you at the correct price.
• Taxes. Prices exclude sales tax. Our payment processor, Stripe, calculates any sales tax from your billing address and adds it at checkout where it applies.
• Promotions, comps and granted credits. Discounts, promotional prices, free or upgraded passes and credits added by our team are at our discretion, may be limited in time or to certain accounts, and don't create a right to the same offer later.
• Promotional offers. Current and past promotional offers and their dates are listed on the offers page. An offer applies only within its start and end dates (US Central time) and on the terms listed there.

4B. Refunds, billing questions and chargebacks

• Passes and credit packs (including food-order credits) are non-refundable, except where the law requires a refund or under section 4A (pricing mistakes). Used credits are never refundable.
• Subscriptions can be cancelled any time and stay active to the end of the period already paid. We don't refund or credit part of a period, and included credits are not exchanged for money, unless the law where you live requires it.
• Pledge drive review fees are non-refundable once review starts (section 10).
• Questions about a charge. Contact us first at support@softtelrg.com, within 30 days of the charge, with the date and amount. We will look into it and reply; most billing questions are solved quickly.
• Chargebacks. If you dispute a charge with your bank or card issuer, we may pause the paid features that charge paid for while the dispute is open. We may suspend accounts that file chargebacks for purchases they received, or that repeatedly file chargebacks without contacting us first. This does not limit any right you have under the law or your card issuer's rules.
• Mandatory consumer law where you live still applies and wins over this section where it gives you more.

5. Guest data, host authority and messaging

• You must have a relationship with the people you invite. When you enter or import names, email addresses or phone numbers, you confirm you have a genuine connection with those people and the right, or their consent, to use those details to invite them to your event. No purchased, rented or scraped lists.
• Only send messages about your event to people who would expect them. Marketing campaigns may go only to recipients who agreed to hear from you.
• Unlisted links. RSVP, share, poll and pledge links are unlisted: anyone who has a link can open it. You are responsible for where you post or forward them. A share link lets people you did not invite add themselves to your guest list; you can turn it off or revoke it at any time.
• We check messages for spam and abuse before sending and may hold, slow or block a message or campaign that breaks these terms or the Acceptable Use Policy.
• Unsubscribes and STOP replies are honored across all events and cannot be overridden.
• Without a subscription, an event's photos, files and guest details are removed 60 days after the event; a slim event summary (details, plan, budget and counts) stays. Closing out or cancelling an event deletes the whole event after its grace period, and deleting your account deletes the events you alone own. Use Download everything to keep a copy before then. See the Privacy Policy.
• EventHubQ may email guests who tick the optional “Keep me posted” box on an RSVP page. That list belongs to EventHubQ; hosts don't see it and can't use it.

6. Acceptable use

You agree to follow our Acceptable Use Policy. In short: no spam, harassment or hate; no illegal events; no media or content you don't have the rights to; no impersonation; no scraping; and no attempts to break, probe or overload the Service.

7. Your content

You own what you put into EventHubQ: invitations, photos, files, guest lists, plans and listings. You give SoftTelRG LLC a non-exclusive, worldwide, royalty-free license to store, process, copy, transmit and display that content only as needed to run the Service for you and the people you share it with (for example, to send your invitation to your guests or show a vendor the booking you sent them). The license ends when the content is deleted, except for copies in routine backups for a short time. You are responsible for having the rights to what you upload, including photos and music.

8. Vendors, venues and food providers

This section applies to anyone who lists, links or runs a business, venue or food service on EventHubQ (a “provider”), including businesses owned and run by one person and food made in a home kitchen. In this section, “we” means SoftTelRG LLC, which operates both EventHubQ and PinchHitterPool.

• Owner or authorized delegate. You may list, link or manage a business, venue or food service only if you are its owner or a delegate the owner has authorized to act for it. Each time you list or link one, or turn on its EventHubQ listing on PinchHitterPool, you declare which of the two you are, that the business name, website, email and contact details are yours to use, and, if you are a delegate, that the owner has authorized you and is bound by what you do for the business. If that authority ends, you must stop acting for the business and tell us. Each email may run one business on EventHubQ, and several people (the owner and the delegates they invite) may act for one business.
• Ownership disputes. If someone disputes who owns a listing or who may act for it, we investigate. We may ask either side for documents, and we may hide or suspend the listing while we investigate. Afterwards we may restore, transfer, suspend or remove it. These steps apply to the listing only: your other EventHubQ and PinchHitterPool accounts and roles, for example as an individual, a host, a planner or a guest, are not affected unless you have separately broken these terms. Our decision is about the listing on our services; it is not a legal finding about who owns the business.
• Verification through PinchHitterPool. Providers verify once on our sister service PinchHitterPool. A business verifies its Google Business Profile while signed in with an email on the business's own website domain, so we can confirm the business through Google. An individually owned business or home kitchen verifies the way PinchHitterPool requires, which includes a phone number and an identity check (a government-ID check run by Stripe, or the card check PinchHitterPool offers), and, for a household, its home address. EventHubQ shows PinchHitterPool's result (“Verified by PinchHitterPool”) and does not verify providers again. Listing on EventHubQ is your choice, made on PinchHitterPool, and you can stop at any time. A verified badge means a check was completed; it is not an endorsement, a license, a permit, an inspection, insurance or a guarantee of any kind.
• Listing accuracy. Your business name, services, areas, prices, availability and food details must be true and current. Don't list or claim a business that isn't yours or that you aren't authorized to act for.
• Food safety, permits and cottage-food laws are your sole responsibility. If you sell or serve food, including as a restaurant, caterer, food truck, home cook or cottage-food producer, you alone are responsible for knowing and following every law and rule that applies to you. That includes food-safety and health codes; cottage-food laws, which in many places limit what foods may be made at home, to whom and where they may be sold, how they must be labeled and how much may be sold; permits, licenses, registrations and inspections; food-handler training; labeling and allergen disclosure; sales and other taxes; and insurance. Neither EventHubQ nor PinchHitterPool checks permits, inspects kitchens, tests food or confirms that a food may lawfully be sold under cottage-food or other rules. Being listed or verified does not mean you are allowed to sell food.
• Not a party to the sale. Prices, deposits, contracts, delivery and payment are agreed between you and your client. EventHubQ is not a party to that agreement, takes no commission and does not process the payment.
• Hand-over and disputes. Bookings and food orders are closed by both sides confirming the hand-over. Either side may instead record a dispute (an incident) with a note. Disputes are recorded, the other side may respond, and platform admins review and conclude them. A conclusion affects standing on EventHubQ only; it is not a legal finding and does not settle money between the parties.
• No responsibility for a provider's business. To the fullest extent the law allows, SoftTelRG LLC, PinchHitterPool and EventHubQ are not responsible and not liable for any provider's goods, services, food, premises, staff, conduct, contracts, prices, taxes, permits, licenses or legal and regulatory compliance, or for any illness, allergic reaction, injury, damage, loss, fine, penalty, claim or other legal issue arising from them. This applies in full to individually owned businesses and home kitchens: the person who runs the business carries its legal responsibilities, not SoftTelRG LLC, PinchHitterPool or EventHubQ.
• Indemnity. To the extent your local law allows, each provider will defend, indemnify and hold harmless SoftTelRG LLC, PinchHitterPool and EventHubQ, and their owners, employees and contractors, from any claim, demand, fine, penalty, loss, damage and reasonable legal cost arising from the provider's business, goods, services, food, premises, legal or regulatory compliance, listing, or declaration of ownership or authority, or from the provider's breach of these terms.
• Listing on EventHubQ is free and we take no commission on your sales. After your free months, completed food orders carry the flat vendor order fee in section 8A.

8A. Vendor order fees

• Free to list, no commission. Your listing, profile, booking requests and bookings are free, and EventHubQ never takes a commission or a share of what your customers pay you. EventHubQ is still not a party to your sale and does not process its payment (section 8).
• Free months. Your first 3 months on EventHubQ are free, counted from your own listing date. Billing in My business shows when they end.
• The fee. After the free months, each completed food order costs a flat $1 (the current fee is on the pricing page). An order is completed when you or the host closes it as “all good” (or a platform admin closes it for a side). Declined, cancelled and expired orders, orders nobody closed, orders closed only with a problem report, bookings, and orders a host sends by email to a restaurant that is not on EventHubQ are never charged.
• Weekly billing in blocks of 10. We count orders as they are completed. Each week runs Saturday 00:00 to Friday 23:59:59 US Central time. When it closes, the week's completed orders plus any carried-over orders are billed in whole blocks of 10 orders; fewer than 10 carry over to the next week and are not billed until they make a block. The amount due is always a multiple of 10 orders.
• Paying. The amount due is payable within 7 days after the week closes, by card through Stripe in My business, Billing. SoftTelRG LLC is the seller and Stripe processes the payment; prices exclude sales tax, which Stripe adds where it applies (section 4A). Fees paid are non-refundable, except where the law requires a refund or under section 4A (pricing mistakes); questions about a charge follow section 4B.
• Extensions. If you need more time, you can ask for up to 3 extensions of 7 days each; they are approved automatically, each with a reminder of how many are left. If the pay-by date passes, an extension is added for you while any are left. If the balance is still unpaid after the third extension, or you ask for a fourth, your listing is hidden from EventHubQ search and cannot take new food orders until it is paid. Our team then reviews the account and may waive the balance, restore the listing, or suspend or remove it.
• Orders nobody closes. An accepted order that neither side closes within 48 hours of its time is not billed; we ask both sides once to close it, and either side may report a problem through the food-order dispute process.
• Notices. We send one email and one in-app notice for each weekly statement with an amount due, each extension, and a hidden or suspended listing. We do not send billing texts.
• Changes. Features and prices are subject to change. We may change the fee, the free months, the block size, the billing week or the extension rules. We give at least 30 days' notice by email and/or in the app, and a change applies to orders completed after it takes effect. Amounts already billed keep the price they were billed at.

9. Food orders

• Food orders are placed by hosts and planners with restaurants and home cooks listed on EventHubQ, for pickup or the vendor's own delivery. The order is between the customer and the vendor. EventHubQ does not prepare, deliver or pay for food, does not set prices and takes no commission on food orders. The customer pays the vendor directly for the food and any delivery.
• A vendor who takes orders confirms that they follow the food-safety, licensing, permit and cottage-food rules that apply to them (see section 8). EventHubQ does not inspect kitchens and is not responsible for food quality, safety, allergens, timing or delivery.
• Both sides close each order by the morning after it was due, either “all good” or as a dispute. A side that leaves an order unclosed cannot place or accept new orders until it does. Cancellations and declines carry a reason.
• A free account includes a number of food orders, and an event pass includes food orders for that event, as shown on the pricing page. More orders use food-order credits (section 4). Host and Planner subscribers order without a limit. Food and delivery are always paid to the vendor. After its free months, a vendor's completed orders carry the flat vendor order fee in section 8A.

10. Fundraiser pledge drives

• A pledge is a promise made by a supporter to the organizer. EventHubQ records the promise and shows totals. No money passes through EventHubQ: the organizer collects gifts directly, and we never know whether a pledge was paid unless the organizer marks it.
• Who can run a drive. Faith organizations, registered non-profits (for example 501(c)(3) organizations), and political campaigns that meet our policy. Hate groups, anything that harms any person, animal or thing, fraud or deception, impersonation, anything unlawful, and raising money for a different purpose than the one stated are not allowed (see the Acceptable Use Policy).
• Approval first. A drive goes live only after the EventHubQ team approves an application for that event. The applicant must use an email address on the organization's own website domain and confirm it with a code, and must state what the money is for, who benefits and how it will be used.
• Review fee. We may charge a flat review fee from $0 (waived) to $100, set per application. It is non-refundable once review starts. Review usually takes 3–5 business days and may be done by our staff or by a third-party vetting company. Approval is not an endorsement.
• The organizer is solely responsible for charitable-solicitation registration, receipts, tax and donor acknowledgments, campaign-finance rules (including “Paid for by” disclosures and contribution limits), any donation link they show, and honoring the pledges they receive.
• We may pause, suspend or remove a drive at any time. We keep application information for up to 7 years, even after the event is deleted, and may share it with law enforcement or regulators when the law requires it.
• Organizers must use pledger details only for that drive. Pledger details are removed by the 60-day rule and pledge archives are deleted 60 days after pledging ends, on every plan.

11. In-person events

EventHubQ is software. It does not organize, host, staff, supervise or insure any event. To the extent the law allows, SoftTelRG LLC is not responsible for what happens at or around an event, including personal injury, property damage, illegal activity, crowding, cancellations or no-shows, the conduct of hosts, guests, staff or vendors, or the quality or safety of food. Hosts are responsible for their event, including safety, permits, capacity, insurance and their arrangements with vendors, venues and staff.

Potluck dish details, including diet labels such as Halal and allergen labels, are written by the guests who bring the dishes and are not checked or verified by EventHubQ.

12. Availability, changes to the Service and fair use

• We work to keep EventHubQ fast and available, but we don't promise uninterrupted or error-free operation, and we don't offer an uptime guarantee.
• Changes to the Service. We may add, change, suspend or remove features, integrations and limits at any time, including features you use today, for example to improve the Service, follow the law, respond to changes by a provider we rely on, or protect users. Where a change materially reduces what a paid subscription includes, we give notice as described in section 4A; we give notice of other material changes where practicable.
• Beta and preview features. Features marked beta, preview, early access or new may be incomplete, may change or may end at any time, and are provided as is.
• Demos, screenshots and help articles. Demo videos, screenshots, help articles, social posts and other marketing show the Service, its prices and its availability as they were when they were made, and may not match the current product. The current Service, the pricing page and these terms are what apply. Names and events in our demos are fictional.
• No reliance on future features. You buy the Service as it is when you buy it. Your purchase is not based on any promise of a future feature, improvement or roadmap, even if we have talked publicly about future plans.
• To protect deliverability and keep the Service healthy for everyone, we may apply and change fair-use limits, including how many messages, new recipients or invitations can be sent in a period, and we may pace or queue sending. High-volume or automated access needs our written consent.

13. Disclaimers

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and any warranty about vendors, staff, food, pledges or other users.

14. Limitation of liability

To the fullest extent permitted by law, SoftTelRG LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for all claims arising out of the Service in any 12-month period is limited to the greater of USD $100 or the fees you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited under the law of your place of residence.

To the same extent, SoftTelRG LLC is not liable for: (a) adding, changing, suspending or removing features, plans, limits or prices as these terms allow; (b) outages, delays or errors of third-party services the Service relies on, including email and text-message providers, mobile carriers, our payment processor (Stripe), sign-in and identity providers, maps and location services, and hosting; or (c) messages that are delayed, filtered as spam, blocked or not delivered. We don't guarantee that any email or text message reaches its recipient, or arrives by a particular time.

15. Indemnity

To the extent your local law allows, hosts, planners, vendors and organizers will defend and hold SoftTelRG LLC and its people harmless from third-party claims, losses and reasonable legal costs arising from your content, your event, your listings or food, your pledge drive, your messages, your dealings with other users, or your breach of these terms. Providers also give the indemnity in section 8.

16. Governing law and disputes

Talk to us first: most issues are solved quickly through the contact page.

• Informal resolution first. Before starting any formal claim, email support@softtelrg.com (or write to SoftTelRG LLC, 7300 State Highway 121, Suite 300, McKinney, Texas 75070, USA) with your name, your account email, what happened and what you are asking for. We both agree to try in good faith to resolve it within 30 days of that notice. Questions about a charge should reach us within 30 days of the charge (section 4B).
• Governing law and venue. Texas law governs these terms, without regard to conflict-of-law rules. Subject to the arbitration and small-claims terms below, any court proceeding must be brought in the state or federal courts located in Collin County, Texas, and both parties consent to those courts.
• United States: unresolved disputes go to binding individual arbitration (AAA Consumer Rules) in Collin County, Texas, or your county of residence; either party may use small-claims court instead. Class actions and jury trials are waived to the extent permitted. You can opt out of arbitration by emailing us within 30 days of first accepting these terms.
• Canada, EU and UK: mandatory consumer protection laws of your place of residence still apply, and you may bring proceedings in your local courts where those laws allow.

17. Ending your use

You can close your account any time. We may suspend or end access for breach, risk to others, or legal reasons, with notice where practicable. Sections that by nature should survive (content license for stored copies, disclaimers, liability, indemnity, disputes) survive.

18. Text messages (SMS)

• Program: EventHubQ event messages, sent by SoftTelRG LLC on behalf of event hosts through Twilio.
• Consent: a host sends you a text because they entered your number for their event. Verification codes are sent only when you ask for one.
• What you receive: invitations, reminders, updates and thank-you notes for events you were invited to, and one-time verification codes you request. EventHubQ never sends marketing by text.
• Frequency: varies by event, usually a few messages per event.
• Cost: message and data rates may apply from your carrier.
• Opt out: reply STOP to any message and you will receive no more texts from EventHubQ, from any host (every text ends “Reply STOP to end all EventHubQ texts”). Reply START to receive them again. Reply HELP or email support@softtelrg.com for help.
• Carriers are not liable for delayed or undelivered messages. See the Privacy Policy.

19. Changes to these terms, and contact

We may update these terms from time to time, for example when features or prices change. When we do, we post the new version here with a new “Last updated” date. For material changes we also tell account holders by email and/or in the app before they take effect (for a subscription's price or included credits, at least 30 days before, see section 4A). Changes don't reach back to purchases already completed. If you keep using the Service after a change takes effect, you accept the updated terms; if you don't agree, stop using the Service and cancel any subscription before then. These terms, the Privacy Policy, the Acceptable Use Policy and what is shown to you at checkout are the whole agreement between you and SoftTelRG LLC about the Service. If part of these terms is unenforceable, the rest still applies. Contact: support@softtelrg.com, the contact page, or SoftTelRG LLC, 7300 State Highway 121, Suite 300, McKinney, Texas 75070, USA.